WARRANTIES AND GUARANTEES
GENERAL WARRANTY GUARANTEE
Hot Promotions Online proudly stands behind all work that we provide. Everything from craftsmanship to materials is backed by full warranty and a guarantee that it will perform as advertised.
SIGNAGE WARRANTY TERMS & CONDITIONS
Material Guarantee: Our aim is to provide you with the best value for money. To achieve this we only use top quality materials that are more durable and longer lasting than cheaper alternative. This is especiallly necessary for coastal regions and outdoor where the materials are exposed to salt air and UV radiation. Using superior quality materials in the long term will prevent premature ageing and more frequent replacement periods.
Sign Structure and Sign: During the life and under normal use and service, should the sign structure or identification/changeable copy sign malfunction due to defects in workmanship or materials, Hot Promotions Online will, at its option, repair or replace any of the defective materials.
Vandalism to Sign Faces and Vandal Covers: Lifetime Warranty covers polycarbonate faces and vandal covers against breakage due to vandalism for the life of the sign. Warranty protection does not extend to these surfaces if damaged by gunshots or when damaged coincident with the damage to the sign cabinet or vandal cover frame.
Additional Warranty Terms: This warranty covers normal use and service. Damage caused by abuse, lightning and other acts of God, and any consequential or contingent liability is excluded from this warranty. Warranty claims must be registered with Hot Promotions Online within thirty (30) days of damage or malfunction. Hot Promotions Online reserves the right to visit the site of the installation or to require documentation of the claim before assuming any responsibility under the provisions of this warranty. Removing and reinstalling repaired or replacement parts is the responsibility of the owner.
Upon delivery, incidental blemishes and scratches are considered normal unless they can be viewed from 20 feet or more under normal use conditions.
Hot Promotions Online assumes no liability for damage caused by careless handling or poor installation except for work completed by employees or agents of Hot Promotions Online.
Service to a damaged or malfunctioning sign which has not been ordered or authorised by Hot Promotions Online is not covered under this warranty.
In the event the sign is damaged during shipping it is the responsibility of the buyer to refuse delivery causing the sign to be returned to the manufacturer for repair or replacement.
The foregoing warranty is exclusive and in lieu of all other warranties whether written, oral or implied, including any warranty of merchantability or fitness for purpose.